Nubank issues ANNOUNCEMENT today (17/02) about closure and account holders don't understand

Brazilians who have an account with Nubank need to pay attention to the statement issued by the fintech this week. Understand.

Nubank, one of the most innovative fintechs in Brazil, released an official statement that promises to transform the way we interact with digital financial services.

With a series of strategic changes planned for 2024, the digital bank aims to expand its service offering and optimize the user experience, further solidifying its position in the financial market.

Find out what the change announced by Nubank is – Credit: @jeanedeoliveirafotografia /

What is Nubank?

Since its founding in 2013, Nubank has revolutionized the Brazilian financial sector.

The digital bank makes life easier for millions of customers with services such as opening a checking account, applying for a credit card, investing, paying bills, transferring money, and much more, all via the app.

Account cancellation: how to proceed?

Customers can cancel their services through the app, ensuring security and clarity at every stage.

The bank ensures that the cancellation takes place within 30 days, providing a detailed closure term.

Account opening: requirements

Opening an account at Nubank is accessible to practically everyone. Requirements include being a resident of Brazil, having a smartphone compatible with the bank’s app and being over 18 years old.

Young people between 12 and 17 years old can also have an account, as long as they are authorized by a guardian who is a Nubank customer.

Exclusive benefits

Nubank stands out for eliminating annual fees on its credit cards and offering competitive interest rates. Furthermore, all operations are 100% digital, eliminating the need for physical travel.

Customer service is fast and effective, and the bank even offers simplified investment options, allowing customers to make their money in a safe and accessible way.

However, there are many complaints due to bugs in the app. Such errors can often cause headaches, as customers are left without access to their account for a while. When this happens, the system usually returns on the same day.

Balance withdrawal before cancellation

For those who choose to cancel, it is crucial to withdraw the balance from the account, through PIX or transfer via TED, at no additional cost. If there are values ​​with planned redemption, the bank recommends contacting them directly for assistance.

How to have a digital bank credit card

Getting a Nubank credit card is a simple and straightforward process, reflecting the company’s philosophy of making financial life easier.

First, you need to download the Nubank app on your smartphone, available for both Android and iOS:

After installing the app, open it and select the option to register, providing the requested personal information, such as your full name, CPF and email address.

It is also important to have an identification document with a photo on hand, which will be necessary to complete the registration. Nubank will carry out a quick credit analysis based on the data provided.

If approved, you choose your card’s initial limit directly through the app. In a few days, the physical card will arrive at the registered address.

The entire process is carried out without bureaucracy, without the need for proof of income or visiting physical agencies.

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