Did you lose power or have power fluctuations at home? Know your rights

Find out what to do in the event of interruptions and power fluctuations, and know your rights to seek compensation for damages.

Imagine an ordinary day suddenly transformed into a scenario of inconvenience and frustration due to an interruption in the power supply. Lights that go out, food that spoils and an entire routine is destabilized.

Now, think about the power surges that, sneakily, can damage everything from your laptop to your refrigerator. It’s not just a nuisance, it’s a challenge that affects everyday life. But what many don’t know is that, amid these setbacks, there are guaranteed rights to be claimed.

In the following lines, we will explore what you can do to avoid being left in the dark, both literally and figuratively, when it comes to electricity problems.

Find out how to claim your rights and seek compensation for material or moral damages. (Credit: @jeanedeoliveirafotografia / pronatec.pro.br).

Did you lose power at home? know your rights

If the power fails, know that your rights are guaranteed. This includes being compensated for damages caused by power outages.

Imagine being without electricity for hours on end, compromising everything from food preservation to your remote work. In these situations, it is your right to claim compensation.

Read more: IPVA paid on PIX? Find out how to pay the tax that is not optional

Energy fluctuations and their effects

In addition to outages, power surges are a serious problem. They can cause damage to appliances and electronics.

In these cases, it is possible to request repairs or replacement of damaged devices. But remember: it’s important to document the damage and seek repair quotes.

What should I do in the event of damage due to a power outage or fluctuation?

In case of material or moral losses due to power supply failures, you can seek compensation.

Record time without power and gather evidence like photos and videos. With this information, you can request compensation from the energy supplier and, if necessary, take legal action.

Compensation: when and how to request it?

In situations of prolonged interruptions, you are entitled to financial compensation, in addition to moral damages.

These can be claimed in court, especially when the disorders exceed acceptable limits. For cases worth up to 20 minimum wages, a lawyer is not necessary.

Equipment damaged due to power outages or fluctuations: what to do?

If your appliances fail due to power fluctuations, obtain quotes and technical reports.

With these documents, you can legally demand the repair or replacement of the equipment, or reimbursement for repair costs.

Scheduled maintenance is not an excuse

Furthermore, it is worth highlighting that scheduled maintenance does not exempt the energy supplier from responsibilities.

Outages must be managed with effective contingency plans to avoid harm to consumers.

What happens when the energy fluctuates but never goes out?

Power surges are often not severe enough to cause a blackout, but they can be constant and equally damaging.

In short, these spikes can affect the performance and lifespan of your electronic devices. In such cases, it is also possible to seek redress.

Practical advice for the consumer

Document everything: Keep records of interruptions and fluctuations, including dates and duration. Communicate with the company: Immediately inform the supplier about the problems. Seek legal assistance: In cases of significant damage, consult a specialized lawyer.

Dealing with power outages or fluctuations is frustrating, but you are not helpless. Knowing your rights is the first step to ensuring that they are respected.

And, in case of non-compliance, do not hesitate to seek redress. After all, electrical energy is essential, and supplying companies must guarantee its continuous and safe supply.

Finally, stay informed and prepared to deal with these challenges and ensure that your rights are respected.

Also know: Government CONFIRMED discount on electricity bills in 2024: see how to request the Social Tariff

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