Nubank account cancellation, R$48,000 scam and cloning; understand the CONTROVERSY!

Nubank scam causes controversy on social media! See what happened to a bank customer who lost almost R$50,000 in digital fraud.

You are having an ordinary day, using your cell phone and managing your daily routines, when you receive an alarming message: your bank account is at risk. This situation, which seems to be taken from a thriller film, became reality for a Brazilian woman.

The Nubank customer faced a devastating blow that resulted in the loss of R$48,000! This incident is not isolated at all, and in fact serves as a warning about the growing risks of financial fraud in the digital age. See more details below.

Be careful with the new Nubank scam! Credit: Reproduction.

Nubank is a real hit in Brazil

As we explore the context of this incident, it is important to recognize the success and growing popularity of Nubank, one of Brazil’s leading digital banks.

With millions of users, Nubank has revolutionized the banking sector with its customer-centric approach and advanced technology.

However, popularity also attracts scammers, who seek to exploit vulnerabilities and customers’ trust in reputable institutions like Nubank.

Nubank scam occurs via SMS

The victim of the new Nubank scam, a 47-year-old woman, had her routine disrupted by the actions of criminals.

According to G1, she was on the subway when she received an SMS from Mercado Livre informing her of an attempted purchase of R$2,800, which was not accepted.

Soon after, another SMS, supposedly from Nubank, alerted you to suspicious activity in your account. Worried, she checked her bank app and noticed an unrecognized debit. It was then that she received a call from a person pretending to be a Nubank employee.

How does the scam work?

During the call, the fake employee, very articulate, confirmed the victim’s personal details, increasing her credibility.

Claiming that the client’s cell phone had been cloned, he instructed the victim to copy a code sent via WhatsApp to block the card.

Under this guidance, the victim tried to make a transfer via PIX, which failed. The scammer then requested that the transfer be made via TED to a specific account, claiming it was a necessary procedure to block the card.

Victim was left without money after the Nubank scam

Following the scammer’s instructions, the victim ended up transferring all the money he had saved to buy an apartment.

She describes the experience as a painful loss, highlighting the emotional and financial impact of the scam. Nubank, upon being notified, informed that the situation was under an internal service process and that the case would be dealt with directly with the customer.

Digital scams happen every day

José Antonio Milagre, a lawyer specializing in cybercrimes, warns that fake employee scams have become increasingly common.

On average, his office records ten cases a week involving fake bank managers. He explains that criminals use personal data leaked from banks and advanced technologies, such as VOX over IP, to simulate the bank’s official number, gaining the victims’ trust.

Should Nubank reimburse the money stolen in the scam?

Milagre highlights that financial institutions are responsible for fraud occurring in their services, according to Summary 479 of the STJ.

He criticizes the lack of effective preventive and reactive measures on the part of banks, such as precautionary blocks and additional checks on suspicious transactions.

What to do after the coup?

For victims of scams, the lawyer advises immediately contacting the bank with a police report, requesting the blocking of transactions and activating refund mechanisms for PIX fraud.

He also recommends documenting all contacts with the financial institution, requesting protocols as proof of an attempt to reverse the loss.

The case highlights the importance of vigilance and knowledge about security procedures in financial transactions. Being informed and cautious has never been more crucial in a world that is increasingly connected and vulnerable to digital fraud. Stay tuned!

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