New restaurant law affects customers, employees and even owners; understand!

Brazilian restaurants are adapting to a new reality. A revolutionary law promises to transform the gastronomic scene, directly affecting owners, employees and customers.

So, what does the new restaurant law bring for customers? Beforehand, we can say that it establishes a new type of obligation for establishments. Check out more details in our article!

Everything about the new restaurant law! Credit: Reproduction.

Restaurants in Brazilian entrepreneurship

Restaurants, far from being just food spaces, are fundamental in the web of Brazilian entrepreneurship.

In this scenario, the new law that has just been approved brings a set of challenges and opportunities that touch all aspects of this vital sector.

Is the new restaurant law already in force?

Yes! From January 4, 2024, all establishments in the food and hospitality sector began to face a new challenge: implementing changes according to a new law, approved on July 7, 2023.

With six months given for adjustment, early 2024 marks the deadline for this crucial adaptation. In this way, the new legislation already generates practical effects.

What is the new restaurant law about?

This innovative law has a clear objective: to ensure that all customers, regardless of their abilities, have access to menus.

Therefore, in addition to the traditional version and the digital version via QR Code, establishments must now offer menus in Braille or have employees trained to serve visually impaired customers.

Fines and responsibilities for restaurants

Failure to comply with this law has serious consequences for restaurant owners and, in some situations, even for employees.

Fines and administrative processes will be applied, with the value of the fines varying according to the establishment’s revenue and the severity of the infraction, as explained by Egmar Ferraz, superintendent of Procon.

Procon highlights the important role of consumers in monitoring compliance with the new legislation. Complaints can be made via Dial Procon 151 or through the official portal, reinforcing citizens’ commitment to guaranteeing consumer rights.

Legislation results in great impact!

With the approval of the law, owners need to adapt their establishments to comply with the new requirements, which may include additional costs for printing Braille menus or staff training.

Employees, in turn, may need additional training to properly serve all customers, including those with visual impairments.

Consumers, on the other hand, benefit from the law, as it guarantees equal access to menu information, significantly improving the dining experience for people with disabilities.

Other restaurant obligations

In addition to the requirements brought by the new law, restaurants must comply with other important obligations:

Hygiene and Food Safety: Maintain high standards of hygiene and ensure the safety of food served. Licenses and Permits: Obtain all necessary licenses and permits to operate, including health and operating permits. Workers’ Rights: Comply with all labor laws, including fair payments, regulated work hours and safe working conditions.Environmental Standards: Adopt sustainable practices and follow environmental standards for waste disposal and resource use.

Does the law apply to all of Brazil?

The new restaurant law is a milestone in the journey towards a more inclusive and accessible society, particularly for people who have visual impairments.

After all, it challenges establishments to adapt and offer services that respect the diversity of their customers.

Finally, it is important to remember that the new law does not apply to all of Brazil. In fact, it is a municipal law whose effects are only felt in the city of Uberlândia, in Minas Gerais.

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